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Customer Support
  Heat Pump Water Heater


Q: How does the Fairland heat pump water heater compare with a solar water heating system?
A: While solar water heating systems do produce free energy, they can only do this when there is sufficient sunshine.
    Therefore, they rely heavily on backup or booster systems, which are generally very inefficient.
    The installed performance of solar water heating systems is on average 38% savings per annum. Fairland heat pump
    water heater has been tested by the Laboratory and found to save 69.4% on water heating bills annually in some Climate.
    The Fairland heat pump water heater can work in any weather, day or night without the use of a backup system, right
    down to 0 deg Celsius. On a yearly basis the Fairland heat pump water heater will generally outperform an electrically
    boosted solar water heating system.
    The Fairland heat pump water heater efficiency in winter will be considerably higher than a high quality solar
    system with electric boosting, right when you need it most.
Q: Will it make my house colder?
A: No. All cold air produced by the heat pump water heater is vented outside to a place which will not affect your
    personal comfort.
Q: Why would I buy an Fairland heat pump water heater over competitors who claim similar savings?
A: Independent test results have demonstrated that Fairland is the the most efficient domestic heat pump water heater
    available on the market.
    Manufactured and supported locally using highest quality components, Full technical support from the factory and
    our professional distributors
Q: What happens to the Fairland heat pump water heater in the event of a power outage in my home?
A: The heat pump water heater will not work without electrical power.
    When power is restored after an outage the water heater will go through the dry fire process then automatically
    revert back to the original user setting.
Q: What is the dry fire process?
A: Heating elements are designed to function in water.
    If not immersed in water, the intense heat they generate will cause the elements to burn out(dry fire).
    TheFairland heat pump water heater utilizes the heat pump system to heat the tank and watch the tank temperature rise.
    If the heat rise is faster than it would be with water in the tank, the system will shut down and prompt the user to
    add water to prevent dry fire.
Q: On initial start-up or after a power outage, how long does the unit take before it starts heating water?
A: Approximately eight (8) minutes.
    The fans will run and the dry fire routine will begin and accurately measure the room air and tank temperatures.
    (If unit was in standard electric mode prior to power outage, fans do not need to run at power restoration)
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